How do I use DialTone 2.0?

You can say the name of any contact in your PhoneGnome address book, and your PhoneGnome will dial the number for you. You don't need to remember their number, just their name.

I picked the wrong person!

Don't worry -- just say "stop" before the call is placed, or hang up.

How do I turn it off?

On your My PhoneGnome page, choose the Features tab, and click Deactivate next to "Tellme DialTone 2.0". You can use this to turn the feature on or off at your convenience, but remember that this takes a short time, as your PhoneGnome will need to be updated.

Some of my contacts aren't being recognized. How can I fix this?

There are several reasons why this could be.

Firstly, if you have two contacts with very similar (or identical) names -- like Don and Donna, John and Jon, etc. -- then one could be being recognized in place of the other. The only solution to that is to make the names more distinct (by changing "Jon" to "Jonathan", for example, and by adding last names). If you have two contacts that are actually the same person (work and mobile numbers, for example), then you should use the same name for each and use the Type feature in My PhoneGnome to make this explicit. You can then say things like "John Smith at work" to choose which number you would like to dial.

Secondly, you might not be saying exactly what's in the contact's Name field. We advise you to enter only the contact's name ("John Smith") rather than adding decorative information ("John at Acme", "John (mobile)"). DialTone 2.0 will try to work around these where it can, but it's not perfect. In most of these cases you'll need to say every word in the name field.

Finally, there is always the possibility of problems with your phone or connection. Hang up and lift the receiver again; if the problem doesn't go away, check that your audio quality is good on the PhoneGnome echo test (**600).

How do I call an emergency number such as 911?

Dialing a number on your telephone keypad should pass straight through as if the DialTone 2.0 feature were disabled, so 911 (and other!) calls should work as usual (see http://www.phonegnome.com/faq_911.html). If, for some reason, 911 calls do not place correctly, you should unplug your PhoneGnome's power cable. This will give you a normal dial tone.